A leading Swedish pet insurance company
An offline leader about to become a leader online
The company has built a strong brand and a great reputation among pet owners, veterinarians, breeders and re-sellers. The challenge was that competition online had started to increase rapidly, resulting in the digital customer experience becoming significantly more important.
– To keep up with this development, the company quickly needed to improve its services online. Huge steps had to be taken.
– Digital Strategi was engaged by the top management of the client based on our track record with other clients. This enabled a strategic relationship with high expectations on both sides from day one.
– Our journey together started in 2017 and continues with high intensity and many strategic, tactical, and operational activities.
– Fantastic results have been achieved. Thanks to clear goals, the starting up of new digital sales channels, the introduction of agile, data-driven work processes and structures, sales as well as total online presence have increased. The management and online team have confidence and trust in the process, as well as high job satisfaction. Together, we have created a wonderful positive spiral to carry on into the future.